Why should I consider buying from Simplylobsters.com? Ans. We offer low Maine Lobster prices, a Low Flat Shipping Cost, and provide Full Customer Satisfaction Guarantee!
Why are your lobster prices and shipping prices so low, is there a catch? Ans. There is absolutely no catch. We sell and ship a great deal of Maine Lobsters and seafood throughout the US and around the world. Based on this fact, we simply can offer great prices on lobsters and shipping. As in any business, volume helps, and it also helps when we deal directly with the people who bring the lobsters in. Because of our excellent relationships with various shipping companies, we are able to supply you with low costs for great products.
Are you sure you are not sending out Soft Shell Lobsters? Ans. Absolutely, positively NOT. We do not ship Soft Shell Lobsters, unless you ask specifically for Soft Shell lobsters. The reason is because softshell lobsters do not travel well beyond 24 hours. We would rather spend our energy ensuring you get a lively edible lobster upon arrival, rather than have a potential claim to deal with. Our boats go further out (deeper waters) and for that reason, we can catch hard shell lobsters year round.
What happens if I get a dead lobster? Ans. We will credit you for the dead lobster. Our guarantee is 100% live lobsters upon arrival (Exception: Acts of God, weather delays beyond our control). You must however inform us in writing (info@simplylobsters.com) or by calling us (1-800-796-3189) within 8 hours of receiving your package. This is only fair. We can not be responsible if you call us 3 days later, to let us know. (Leaving us a message on our phone or an email is fine) We absolutely DO NOT Tolerate False Claims, and can usually tell when false claims are made. Please inform us immediately when you have an issue. Early notice, allows us to assess the matter promptly
What price breaks are available? Ans. We offer between 3 and 7% off on orders ranging between $200 and $600. Anything beyond that amount is considered wholesale, whereby we offer further discounts for higher volume orders placed. Please consider calling us should you have a large size order or wish to send out lobsters as gifts. We have a program that can accommodate your budget, yet impress your intended recipient
How long have you been shipping lobsters? Ans. We have been shipping lobsters for over 20 years. And have the process of packing and delivering lobsters down to an art. We have a very high success rate of returning customers.
How do you pack your lobsters? Ans. Every package we prepare comes packed inside an insulated container, with "Perishable" printed on the outside of each box, and on some boxes "Live Lobsters" may also be on the box print. Each box comes with gel packs inside to keep the lobsters cool. Free Bibs and Placemats are put inside of the boxes and an insert "Thank you for Choosing Simplylobsters and cooking instructions" is put on the lid of each box as well. Our boxes are very presentable.
When do I need to place my order in order to receive it the next day? Ans. All orders for ‘Cooked’ lobsters need to be placed by 12:00pm on the day before you wish to have them delivered. This is so we can have time to cook and cool-down the lobsters. All orders for ‘Live’ lobsters or any other products need to be placed by 2:00pm on the day before you wish to have them delivered.
By what method do you ship out our orders? Ans. Currently, we ship out all orders via UPS Next Day Air Service.
Do you have a catalog displaying all of your products? Ans. Currently we do NOT have a catalog. We are working on one to be available in the near future.
Do you offer any coupons or discounts for returning customers? Ans. Yes, we do offer a 5% discount for returning loyal customers. We do NOT offer any tangible coupons at this time. Other various discounts can be found on the internet from time to time.
Do you sell your products wholesale? Ans. Yes, we can work out exclusive rates for loyal customers who often order large quantities.
Do you sell to Restaurants, Caterers, Casinos, etc? Ans. Yes. We are always looking for opportunities to work directly with companies big and small. Our Sales Manager will work directly with businesses to make sure they receive the products they need for their own customers.
Do your product prices ever change? Ans. Yes. Prices may change from time to time depending on market prices and economic situations. We will always offer you the best prices you can find.
Can we just pick up our order at your location instead of paying for shipping? Ans. Yes, but you must call and let us know ahead of time because our facilities are not always safe for everyone. We are constantly working and moving large pallets/crates around the warehouse.
How far in advance do I have to place my order? Ans. You can order up to 2 PM the day before you would like to receive your lobsters. This gives us adequate time to prepare your lobsters for Next Day Delivery.
What kind of payments do you accept? Ans. We take Visa, Mastercard, Amex, and Discover. Checks is acceptable but must be recd before we are able to send out your lobsters.
What sets you apart from other lobster companies? Ans. We will be your lowest priced Lobster Supplier. LB for LB, delivery cost included. We are confident you will save substantial money through us, just try any Lobster website out there and make the comparisons. We pull from multiple locations throughout Maine, and ship from those locations Direct to You. Our Lobstermen float lobster crates in the ocean waters at the ports, which ensures the lobsters are in their natural enviornment. And within hours the lobsters are pulled out and placed into holding tanks to be shipped out the same day. It is at these large distribution warehouses that we are able to pick and ship a large no. of Lobster packages to you overnight. We grade the lobsters by size and by hardness of their shell. And ship only the hardshelled lobsters. Best of all, we always have someone to answer calls no matter what time of the day. Our on call staff will call you back to answer any questions you have within a few seconds to a half hour from when you call.
Why are some companies selling there lobsters at lower prices? Ans. Make sure you compare apples to apples. Some vendors online are single lobstermen, who need to sell lobsters to you to get rid of their catch, softshells, semi-hard and hard. Risk is you get what they catch from their days boat run and it may be too late once you receive your package. These Vendors may have decent product but, their supply is limited to what they are able to catch, versus us having tens of thousands of lbs of lobsters to pick from daily, which is then sorted and graded to our specifications. And also at first glance the Lobster price might appear cheaper, but shipping costs may far exceed our low 34.99 flat shipping rate per order. These are things to consider when making your selection.
Why are some companies so much higher? Ans. Some of these companies are high becuase they participate in affiliate programs which require them to pay a commision on each sale thier publishers/advertisers bring them. Hence, they have to cover those costs, and hence you the customer end up paying more. And on occasion, your simply paying for their brand name, paying extra on some of the miscelaneous items we don't supply ie...cooking pamphlet, lobster pick and possibly lemons/butter which you would save 20% on if you opt out of that. We figure giving you the essentials ie lobsters, bibs, placemats is what a majority of customers want anyway.
Do you guarantee your lobsters? Ans. We guarantee you will be completey satisfied with your lobsters and that your lobsters will arrive alive. If you have any questions or concerns regarding your order, immediately call us day or night or email us at info@simplylobsters.com and we will address the issue and make it right for you. That is our commitment. Timely notice is important, so please voice your questions or concerns within the day you get your order.
How should I store lobsters once received? Ans. Immediately place your lobsters inside your refrigerator keeping the wet newspaper covering the lobsters. Keep in refrigerator not freezer size. Your lobsters needs to be kept moist and cold. Do not put your lobster in water as they will drown. If you have no refrigerator space, leave your lobsters in the box you received it in and make sure the gel packs on top of the lobsters are cold. Take one gel pack out and refreeze. Other option is to immediately cook your lobsters upon arrival.
What do If a lobster has died? Ans. Immediately call us at 1.800.796.3189 to let us know. That way we can instruct you or assess the situation. If a lobster is dead, you will be refunded accordingly.
What should I keep in mind when ordernig lobsters? Ans. Premium lobsters command premium prices. Beware when a lobster price quoted to you is exrtremely low. There are lots of different grades of lobsters out there from soft shell, firms, old shells, hardshells etc... Again, we deal only with Hardshells. Also make sure you are buying lobsters that are from the state of Maine and your vendors are on the list of certified Maine Suppliers. A good source is the Maine Lobster Council.
How Long have you guys been shipping lobsters? Ans. Over 20 years, starting out first at the Lewiston, Maine facility and later branching on to other locations. We've lost count of how many customers we've supplied lobsters to, but can say we do have in excess of 40,000 Customers. You can say we think we're doing something right, and we owe it to our wonderful customers, and the referrals they've given us.
