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Shipping Information
We ship Monday thru Fridays via UPS, Fedex and or DHL to all 48 states and Alaska and Hawaii. Orders placed BEFORE 2:00 PM will be shipped out the same day. Orders placed AFTER 2:00 PM will be processed and shipped out the following day. With the volume of shipments we do, we need the time to pick and properly package your lobster packages. This ensures your Lobsters are shipped in the best condition possible to guarantee alive arrival. Note that the cut-off time for cooked lobsters is 12:00 PM. We need time to cook, then chill before shipping out. Orders placed after 12:00 PM for cooked lobsters will be prepared and shipped out the following day.
We charge a flat shipping fee of 28.99 for all seafood orders placed shipped NextDay Air. The prices for shipping will be listed upon check-out. To make the most out of your purchase, the more you order, the less your unit product cost will be. We encourage you to compare the final delivered prices of what you order with others on the internet. You'll find our products to be very competitive.
Once we ship a package we will send you a tracking number that is linked to FEDEX, UPS or DHL. You can then track your package to know where it is exactly in transit the following day. We monitor every package to ensure it arrives to its intended destination and we will contact you immediately should there be any issues.
Acts of God/ Weather Delays
Weather delays can can be unexpected, and can result in the delay of your package. In the event that this should happen, we will immediately notify you on the status of your shipment. In some cases we may know of a weather delay just before we are about to ship your package. In the event this happens, we will call you to discuss a potential rescheduling of your product to a later date.
Please note, neither SimplyLobsters.com nor our Carriers Federal Express, UPS or DHL will be held responsible for delays resulting in "Acts of God". This is stated in their shipping policies and therefore is also our policy. We will however do everything we can to get your package delivered asap, and to minimize the chance of loss.
Shipping Restrictions
We are unable to ship to APO/FPO, P.O. Box's, Rural Route's & destinations outside the U.S.A. If you are unsure if your address can be shipped, please contact us prior to placing your order or obtain an alternate address that is a physical business or residential location.
Address Corrections
Please ensure you enter in the proper address for us to ship your packages. Incorrect addresses can also cause delays and additional cost to correct/ reroute. We will not be held responsible for the spoilage or reimbursement of shipping charges and address correction fees should this occur. Please keep in mind incorrect addresses can take an additional day to be re-routed and re-delivered.
Authorized Release:
Please note, we ship all parcels Authorized Release, meaning if no one is home, the parcels may be left by the carrier at your door, and only if the carrier feels it is safe to do so. Carriers sometimes leave packages behind bushes or at conspicous locations to avoid theft. If at all possible, we recommend that you make arrangements to have someone home upon delivery. Packages that are not left at the door will be returned to the station for re-delivery the following day or available for pick up at the local Carrier station. Please note, we do not guarantee products after the first day, once a product has been attempted for delivery.
Returns & Credits:
The only time we issue credits is when a customer receives a parcel late and the lobsters are not alive upon delivery and you had notified us within 3 hours of receiving your parcel, by talking to someone live or leaving us a message. We reserve the right to request that the parcel delivered is shipped back to us for inspection. We will then issue you a credit or refund on the portion of product that was not delivered in good order.
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