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Shipping Information
We ship Monday thru Fridays via UPS and/or Fedex to all 48 states including Alaska and Hawaii. Orders placed BEFORE 2:00 PM will be shipped out the same day. Any later orders must be called in for availability. Note: Only Cooked lobsters are shipped to Alaska and Hawaii, due to the longer transit times. Orders placed AFTER 2:00 PM will be processed and shipped out the following business day. With the volume of shipments we do, we need the time to pick and properly package your lobster packages. This ensures your Lobsters are shipped in the best condition possible to guarantee alive arrival. Note that the cut-off time for cooked lobsters is 12:00 PM. We need time to cook, then chill the lobsters before shipping out. Orders placed after 12:00 PM for cooked lobsters will be prepared and shipped out the following business day.
We charge a flat shipping fee starting of 34.99 for all seafood orders placed shipped NextDay Air regardless of which state you are located in. And an additional 15.00 for Saturday Delivery. (Delivery time for most locations on Saturday is between 12 PM and 5 PM, and end of Day for remote areas). The prices for shipping will be listed upon check-out and vary depending on your order quantity. To make the most out of your purchase, the more you order, the less your unit product cost will be. We encourage you to compare the final delivered prices of what you order with others on the internet. You'll find our products to be very competitive.
Once we ship a package we will send you a tracking number that is linked to FEDEX or UPS. You can then track your package to know where it is exactly in transit the following day. We monitor every package to ensure it arrives to its intended destination and we will contact you immediately should there be any issues.
Acts of God/ Weather Delays
Weather delays can can be unexpected, and can result in the delay of your package. In the event that this should happen, we will immediately notify you on the status of your shipment. In some cases we may know of a weather delay just before we are about to ship your package. In the event this happens, we will call you to discuss a potential rescheduling of your product to a later date.
Please note, neither SimplyLobsters.com nor our Carriers Federal Express or UPS will be held responsible for delays resulting in "Acts of God". This is stated in their shipping policies and therefore is also our policy. We will however do everything we can to get your package delivered asap, and to minimize the chance of loss.
Shipping Restrictions
We are unable to ship to APO/FPO, P.O. Box's, Rural Route's & destinations outside the U.S.A. If you are unsure if your address can be shipped, please contact us prior to placing your order or obtain an alternate address that is a physical business or residential location.
Address Corrections
Please ensure you enter in the proper address for us to ship your packages. Incorrect addresses can also cause delays and additional cost to correct/ reroute. We will not be held responsible for the spoilage or reimbursement of shipping charges and address correction fees should this occur. Please keep in mind incorrect addresses can take an additional day to be re-routed and re-delivered.
Authorized Release:
Please note, we ship all parcels Authorized Release, meaning if no one is home, the parcels may be left by the carrier at your door, and only if the carrier feels it is safe to do so. Carriers sometimes leave packages behind bushes or at conspicous locations to avoid theft. If at all possible, we recommend that you make arrangements to have someone home upon delivery. Packages that are not left at the door will be returned to the station for re-delivery the following day or available for pick up at the local Carrier station. Please note, we do not guarantee products after the first day, once a product has been attempted for delivery.
Instructions for Handling of Lobsters Upon arrival
Please open your parcel immediately upon receipt. Check the contents against the packing slip provided to ensure all contents are accounted for and that all lobsters if ordered live are live. Call us immediately, if this is not the case. 1.800.796.3189. (24/7) Pls. call us within 2 hours of receiving your package. If your plan is to cook the lobsters in the evening, then best way to keep lobsters alive is by taking it out of the box, putting the live lobsters on a tray and covering the lobsters with wet newspaper. Put the lobsters in the refrigerator side not the freezer side. The lobsters will be fine the entire day if kept in this manner. Do not submerge the lobsters in water nor put fresh ice on the lobsters. Stagnant water will kill the lobsters and drown them. If you wish to keep your lobsters to the following day, you do so at your own risk. We can not gaurantee lobsters beyond the day you receive your package. Should you decide to keep your lobsters to the following day, you will need to place your lobsters in a refrigerator with wet newspaper on top of the lobsters. This will increase the chance of survival past the day of arrival. This option requires you to monitor the lobsters, keeping in mind that if lobsters do die you will need to cook the lobsters within 8 hrs of death. So, long as the lobsters have been kept cold in a refrigerator throughout this period.
Returns & Credits:
The only time we issue credits is when a customer receives a parcel late and the lobsters are not alive upon delivery and you had notified us within 2 hours of receiving your parcel, by talking to someone live or leaving us a voice mail or email message. We reserve the right to request pictures of the lobster or the lobster itself returned to us for inspection (Full image of the lobster, not just the claw or the tail). Please do not tell us that you have discarded your package or threw it away. Doing so will waive your rights for a refund of any kind. As in any business, a return is required for a refund, we require pictures and/or the product itself for a refund. These are the terms you accept when you place an order with us.
We will then gladly issue you a credit or refund on the portion of product that was not delivered in good order.
Should an order be canceled, we reserve the right to charge 5% for cancellation of any orders. This covers credit card processing fees incurred by our merchant processor.
Fraud Prevention:
Be it known to individuals who attempt to use someone else's credit card to commit credit card fraud on our system. We have incorporated systems in place to ensure credit card fraudsters do not get a way freely with buying, denying, or stealing other peoples cards, when purchasing products from us. .
Be it known that when you place an order with us, all addresses you provide relating to the billing and shipping addresses are 100% checked, for accuracy. When this information is provided inacurately, we are alerted, and are then prompted to call you for validation prior to shipping. We will choose then to either contact you, the billing party you provided or simply ship you the package as is, (note, at the same time informing the appropriate authorities of a possible cc fraud, so that they can handle the case after it leaves our premise, monitoring it while it is enroute to you). Note, we have pursued 2 individuals to-date, who have attempted to purchase from us using someone else's credit card. (NOTE: We record all IP addresses that come to our website, and keep telephone call logs of those who call us)
If you are shipping to an address other than your billing address, please note, we reserve the right to request that you contact your credit card company to add that shipping address to your account prior to shipping. This way their is no qualms regarding your desire to send a package to an alternate address.
If your order is legitimate, this process should not effect you in anyway. This is prevent credit card fraud that is rare, but common in today's environment. Thank you for your understanding and support in fighting credit card fraud.
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