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SHIPPING TERMS

 

Shipping Information
We ship Monday through Friday via UPS to all 48 contiguous states and Alaska.  Shipping to Hawaii is also available, except for live lobsters/clams.  In that case, the customer/recipient in Hawaii is responsible to apply and provide us the import permit for the live lobsters/clam prior to shipping.  If the permit is not provided, we'll put your order on HOLD or refund the order lessen 5% fee. 


For SAME DAY SHIPPING, orders must be placed BEFORE 2:00 PM Eastern Standard Time (EST).  Any later orders requesting for same day shipping must be called in for availability.  Orders placed AFTER 2:00 PM EST will be processed and shipped out the following business day or according to the requested delivery date.  With the volume of shipments that we handle, we need the time to properly pick and package your lobsters.  All orders are shipped via Next Day Air.  This ensures that the lobsters are shipped in their best condition to guarantee live arrival and freshness.


Note: The cut-off time for cooked lobsters and lobster meat is 12:00 PM EST.  We need time to cook and then chill the lobsters before shipping out.   

An additional $15.00 is added for Saturday delivery.  Saturday delivery may not be available to all areas due to remoteness.  If you are not sure, please check with our SimplyLobsters staff.  To make the most out of your purchase, the more you order, the less the product cost per unit will be.  We encourage you to compare the final cost of your order with others on the internet.  You'll find our products to be very competitive.


Once we ship your package, we will email you the tracking number, so you can track your package at UPS.com.  If there is any problem during the transit, the customer responsible to contact SimplyLobsters immediately for assistance.  You may also contact UPS directly at 1.800.742.5877 for immediate assistance. 

Once a package is shipped, it cannot be retrieved nor cancelled unless an intercept is done on the package. If the customer decides to intercept a package for any reason, ie changing the address midstream, a UPS intercept fee of $15 will be charged to your order. Intercepts are not always successful, and can still delay your package.  Simplylobsters will not refund not be held responsible for any dead loss or spoilage should a customer request an intercept of the parcel.

Acts of God/ Weather Delays
Adverse weather can be unexpected and can result in the delivery delay and spoilage of an order.  If there is any potential adverse weather at your shipping address, it is your responsibility to notify SimplyLobsters.com immediately within 24 hours prior to the scheduled ship date to reschedule your order to a later delivery. 

Please note, neither SimplyLobsters.com nor our carrier UPS, or private carrier, will be held responsible for delays or spoilage, and/or the discarding of a spoiled package resulting in delivery delays due to "acts of God".   This is stated in their shipping policies, and therefore, is also our policy.1 

 

1 UPS shipping policy: http://www.ups.com/content/us/en/resources/ship/terms/service.html


Shipping Restrictions
We are unable to ship to APO/FPO, P.O. Box's, rural routes, and destinations outside the U.S.A.  If you are unsure if your address can be shipped, please contact us prior to placing your order or obtain an alternate address that is a physical business or residential location. 


Shipping routes, time of delivery, and cancellation of what was once deliverable locations change from time to time with UPS, therefore it may hinder our ability to get a package to you on a requested Saturday.  Should this be the case with your requested delivery address, we will contact you to request an alternate delivery address that is serviced by UPS on Saturday, ie. a local UPS STORE.  This is sometimes the only option to ensure you can still receive a parcel close to your remote address.  In such cases you will be required to pick up the parcel at the named UPS STORE.


Address Corrections
Please be sure to enter the proper address before confirming your order by checking your order confirmation sent to your provided email address.  Inform us immediately, if you see errors.   If we do not hear back from you we will assume delivery address information is complete and correct.   We will gladly make the address change if you call us in time.   If you do not inform us prior to us shipping your order, and the parcel is undeliverable, you will be charged a $15-25 address correction fee by UPS.

 

Simplylobsters.com reserves the right to charge this ($15-$25 fee), should there be any address corrections required.  

 

Also, Simplylobsters.com will not refund nor be held responsible for the spoilage of products or reimbursement of shipping, and address correction fees, resulting in a required address correction and a delayed delivery. 

 

Authorized Release

We ship all parcels Authorized Release, meaning if no one is home, the parcel may be left by the carrier at the door, and only if the carrier feels it is safe to do so.  That means NO SIGNATURE is REQUIRED.  Occasionally, carriers leave packages behind bushes or at conspicuous locations to avoid theft.  If the delivery address is a business address,1 commercial location, or apartment complex, the delivery driver may not leave the package without signature.  We recommend that you make arrangements to have someone available for the delivery.  Packages that are not left at the door may be returned to the station for re-delivery the following business day or will be available for pick up at the local carrier's station.  Please be aware that when delivery is made the following day, spoilage/ and or dead loss can occur.

 

SimplyLobsters.com will not be held responsible for spoilage/ or dead loss due to the recipient being absent or unaware at the first delivery attempt.   To avoid spoilage or dead-loss, you will be required to pick up your parcel at UPS at their station that same day.   For instructions, call UPS/Fedex or us at Simplylobsters.com immediately for instructions. (Referring to your tracking no)

 

Please inspect and open all parcels upon arrival and notify us with any issues within 2 hours of receipt.  You may leave us a message 24/7 (1.800.796.3189) or email us at info@simplylobsters.com any day of the week.

 

1 Note: Many deliveries to business addresses are very early in the morning.  When we see this, we may request afternoon delivery, since some businesses may not be open when the delivery driver comes by.  Please inform us if this presents an issue for you.


Instructions for Handling Live Lobsters Upon Arrival
Once a parcel is received, check the contents against the packing slip provided to ensure all contents are accounted for and are alive. 

If you plan to cook your lobsters in the evening or the following day, then best way to keep them alive is by taking them out of the box, putting them on a tray, covering them with wet newspaper, and placing them in the cooler side of the a refrigerator--never the freezer side.  The lobsters will be fine the entire day if kept in this manner.  Do not submerge the lobsters in water nor place them in ice.  Stagnant water will kill the lobsters by drowning them.  Please understand that if you wish to keep your lobsters to the following day, you are doing so at your own risk.  As we are unaware of your refrigerator's temperature, we cannot guarantee lobsters beyond the first day's delivery.  You will need to monitor the lobsters and ensure you cook your lobsters promptly.   The rule to follow, should your lobsters die:  The lobsters must be cooked within 8 hours of it being dead as long as it was refrigerated the entire time.  
 

 Returns & Credits

At SimplyLobsters, we strive for customer satisfaction by upholding to our promise of providing the freshest lobsters and seafood products.  We will gladly issue you a credit or refund on the portion of product that was not delivered in good order due to our or our carrier's mistake.  However, you MUST notify us within 2 hours of receiving your parcel.  You may either send us an email at info@simplylobsters.com or call us at 1.800.796.3189.  (Leaving a voice message or talking to a live customer representative is acceptable.) 

 

We reserve the right to inspect the products by requesting the entire package to be returned to us, at our cost.  Refusing to return a package, disposing of the product and/or its packaging/ and contents, prior to our consent waives your right for a refund of any kind!    


Due to product perishability, and time is of the essence, we want to immediately work with you to diagnose the problem and address the situation.  

 

Should we require the return of your package, we will inspect the package and its contents and contact you.  We will then gladly issue store credits and/or refunds on the portion of the order that was not delivered in the advertised manner.  We reserve the right to reship an order, or credit you accordingly.     


Cancellation  

Any orders canceled prior to 48 hours of the scheduled delivery date will incur a 5% cancellation fee.  This fee covers the sale and refund transaction fees from the merchant processor.  Orders canceled within the 48 hours of the scheduled delivery date WILL NOT be refunded.  To avoid the 5% cancellation fee, the order can be put on hold until further notified.

 

Phone Orders 

By placing orders over the phone, customer automatically agrees to all Shipping Terms and Policies stated in this section.  Please be sure to review all billing and shipping address to ensure accuracy.   The customer is responsible for informing Simplylobsters.com of any discrepancies.


Privacy Policy & Fraud Prevention
At SimplyLobsters.com, we respect our customers and understand that you are concerned about the privacy and the use of your personal information.  Your information protection is very important to us, and we consider the information you choose to share with us is personal and confidential.  When you place orders with us, all sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database.    We do not share your data with any outside parties.

 

When an order is placed at SimplyLobsters, we check all billing and shipping information to ensure validity. Should we suspect inconsistency or need further validation of information provided, we will contact you.  If we were unable to reach you, we reserve the right to HOLD your order until you are contacted, and until the discrepancies are clarified/ corrected. 

 

 

You acknowledge acceptance of these terms when placing an order with us.   

 

Thank you for your understanding.