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SHIPPING TERMS
Shipping Information
We ship Monday through Friday via UPS and/or FedEx to
all 48 contiguous states, including Alaska and Hawaii. For next day delivery, orders must be placed BEFORE
2:00 PM Eastern Standard Time (EST).
Any later orders requesting for next
day delivery must be called in for availability. Orders placed AFTER 2:00 PM EST will
be processed and shipped out the following business day or according to the
requested delivery date. With the
volume of shipments that we handle, we need the time to properly pick and package
your lobsters. This ensures that the
lobsters are shipped in their best condition to guarantee live arrivals
and freshness. Note: The cut-off
time for cooked lobsters is 12:00 PM EST.
We need time to cook and then
chill the lobsters before shipping out.
* Only cooked lobsters are shipped to Alaska and Hawaii, due to the
longer transit time.
Packaging and shipping services for Next-Day-Air begins at
$34.99 regardless of delivery state. An
additional $15.00 is added for Saturday delivery. The adjusted price for shipping will be
listed upon check-out depending on the quantity of products. To make the most out of your purchase, the
more you order, the less your unit product cost will be. We encourage you to compare the final cost
of your order with others on the internet.
You'll find our products to be very competitive.
Once we ship a package, we will send you a tracking number
that is linked to FEDEX or UPS. You can track your
package to know where it is exactly in transit the following day.
We monitor every package to ensure it arrives to its intended
destination and we will contact you immediately should there be
any issues.
Acts of God/ Weather Delays
Weather delays can be unexpected, and can result in the delay of your
package. In the event that this should
happen, we will immediately notify you on the status of your shipment. We can discuss a potential
rescheduling of your product to a later date. Please
note, neither SimplyLobsters.com nor our carriers, Federal Express
or UPS, will be held responsible for delays resulting in "Acts
of God". This is stated in their shipping policies and,
therefore, is also our policy. We will, however, do
everything we can to get your package delivered asap, and to minimize the
chance of loss.
Shipping Restrictions
We are unable to ship to APO/FPO, P.O. Box's, rural routes,
and destinations outside the U.S.A. If
you are unsure if your address can be shipped, please contact us prior to
placing your order or obtain an alternate address that is a physical business
or residential location.
Shipping routes, time of delivery, and cancelation of what
was once deliverable locations change on a daily basis depending on our
carriers’ policies, especially for Saturday deliveries. We are not notified of these changes
immediately and thus do not know until we prepare the package for shipment. We apologies for any discrepancies that this
may inflict and we will contact you immediately when this impacts your order.
Address Corrections
Please ensure that you’ve entered the correct and complete address
of the intended delivery location.
Incorrect inputs of addresses can inflict delays and additional fees to
correct/reroute. We will not be held
responsible for the spoilage of foods, reimbursement of shipping charges, and
address correction fees should this occur.
Please keep in mind incorrect addresses can take an additional day to be
re-routed and re-delivered.
Authorized Release
Please note, we ship all parcels with Authorized Release, meaning
if no one is home, the parcel may be left by the carrier at your door, only if
the carrier feels it is safe to do so.
Carriers sometimes leave packages behind bushes or at conspicuous
locations to avoid theft. If at all
possible, we recommend that you make arrangements to have someone available for
delivery. Packages that are not left
at the door will be returned to the station for re-delivery the following day
or available for pick up at the local carrier’s station. Please be aware that we do not guarantee
products after the first attempt of delivery.
Instructions for Handling Live Lobsters Upon Arrival
Please open your parcel
immediately upon receipt. Check the
contents against the packing slip provided to ensure all contents are accounted
for and that all lobsters if ordered live are alive. Call us immediately, if this is not the
case. 1.800.796.3189. (24/7)
If you plan to cook your lobsters
in the evening or the following day, then best way to keep them alive is by
taking them out of the box, putting them on a tray, covering them with wet
newspapers, and placing them in the cooler side of the a refrigerator--never the
freezer side. The lobsters will be fine
the entire day if kept in this manner.
Do
not submerge the lobsters in water
nor place them with fresh ice. Stagnant
water will kill the lobsters by drowning them.
Please understand that if you wish to keep your lobsters to the
following day, you are doing so at your own risk. We cannot guarantee lobsters beyond the day of
delivery. You will need to monitor the lobsters and keep
in mind that if they do die, you will need to cook them within 8 hours of
death.
Returns & Credits
At Simplylobsters.com we strive for customer satisfaction by
upholding to our promise of providing the freshest live lobsters and
seafood. We will gladly issue you a
credit or refund on the portion of product that was not delivered in good order
due to our or our shipping carrier’s mistake and the lobsters are not alive
upon delivery and you had
notified us within 2 hours of receiving your parcel. We reserve the right to inspect the lobsters
either by requesting pictures of the lobsters or requesting the actual lobsters,
themselves, be returned to us. The disposal of lobsters and packaging prior to the
notification will waiver your rights for a refund of any kind. These are the terms you accept when you place
an order with us.
Cancellation
Should an order be canceled, we will charge 5% of the total
cost of the order. This covers the
credit card processing fee incurred by our merchant processor.
Privacy Policy & Fraud Prevention
At Simplylobsters.com we respect our customers and
understand that you are concerned about privacy and the use of your personal
information. Your information protection is very important to us and we
consider the information you choose to share with us personal and confidential. When you place orders, all sensitive/credit
information you supply is transmitted via Secure Socket Layer (SSL) technology
and then encrypted into our databases to be only accessed by a limited number
of persons who have special access rights to such systems, and are required to
keep the information confidential.
If you prefer, you may call us at 1.800.796.3189 to place
your order.
Please beware that unauthorized credit card use for the
purchase of products from Simplylobsters.com, we will be prosecuted to the
highest level possible. When an order is
placed at Simplylobsters.com, all information provided relating to the billing
and shipping are ultimately checked for accuracy and validity. When the information is provided inaccurately,
we are alerted, and are prompted to contact the purchaser or receiver for validation
prior to shipping. We have informed
the appropriate authorities of possible credit card fraud, so that they can
handle the case after it leaves our premise.
If you are shipping to an address other than your billing
address, please note, we suggest you to contact your credit card company to add
that shipping address to your account prior to shipping. This way there are no qualms regarding your
desire to send a package to an alternate address.
If your order is legitimate, this process should not affect
you in anyway. This is to prevent
credit card fraud that is rare, but common in today's society. Thank you for your understanding.
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